Before You Place Your Order
Item Availability
All products sold on ReLuxe Market are authentic pre-owned luxury items and are unique, one-of-a-kind pieces.
Because our inventory is also offered through trusted offline channels and other sales platforms, an item you order may occasionally become unavailable before your purchase is confirmed. In addition, every item must successfully pass our final authentication inspection before shipment. In rare cases, an item may not meet our authentication standards and will therefore not be shipped.
If either of these situations occurs, your order will be canceled and you will receive a full refund using your original payment method.
Once an item has been sold, it is removed from our website as soon as possible. Occasionally, an item may become available again if a previous order is canceled.
If you would like to confirm an item's availability before placing an order, or if you need additional photos, videos, or detailed condition information, please contact our customer support team or email us before purchasing.
Returns & Refunds
To protect both buyers and sellers, every item undergoes a final authentication inspection before shipment.
Once your order has been shipped, authentication fees, shipping costs, duties, taxes (if applicable), and any other non-refundable service costs have already been incurred. If you request a return for reasons other than those listed below, these costs may be deducted from your refund or remain the buyer's responsibility, subject to applicable law.
You will not be responsible for these costs if:
- The item is determined to be non-authentic.
- The item received differs materially from its description, such as undisclosed significant wear, damage, missing accessories, or other substantial discrepancies.
Return Inspection Requirements
Before shipment, we create detailed records of every item, including high-resolution photographs and videos documenting its condition and accessories.
If you request a return, you may be asked to provide clear photos and videos of the item before shipping it back. The returned item must be in the same condition as when it was delivered, including all original accessories and packaging (where applicable).
Returns may be declined if the returned item shows evidence of alteration, damage, missing accessories, or any condition that is materially different from the documented pre-shipment records.
Stay Updated on Your Order
Please provide a valid and regularly monitored email address when placing your order.
We use email to send important updates regarding order confirmation, authentication, payment verification, shipping arrangements, or any issues that may require your attention.
If we are unable to reach you after reasonable attempts and do not receive a response within 48 hours, we may continue processing your order according to our standard fulfillment procedures to avoid unnecessary delays.
Thank you for helping us provide a secure, transparent, and reliable shopping experience.
Please note that, due to differences in lighting, screen settings, and the nature of pre-owned items, minor variations in color and condition may occur. We encourage customers to review all photos and descriptions carefully before placing an order.